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Frequently Asked Questions

Find answers to common questions about Vengo AI. Can't find what you're looking for? Contact our support team.

What is Vengo AI?

Vengo AI is an enterprise AI platform built around generative AI search and conversational AI sales agents. Organizations deploy proprietary search across documents, websites, and knowledge bases—with citation-backed answers—alongside agents that engage visitors, capture leads, and route opportunities 24/7.

How does Vengo AI work?

Vengo AI indexes your approved business content, then powers generative AI search and conversational agents on top of that knowledge layer. Visitors can search documents and policies conversationally or engage sales agents via text or voice—grounded in your content, not generic web answers.

How is Vengo AI different from traditional chatbots?

Most chatbots offer basic, robotic answers. Vengo AI delivers smart, human-like conversations tailored to your brand. It actively sells, prequalifies leads, and books demos—turning visitors into customers, not just giving them FAQ links.

How easy is it to install Vengo AI?

Extremely easy. Just copy and paste one line of code into your website. No developers needed. It works on any platform, including WordPress, Wix, Squarespace, and custom-built sites.

How do we evaluate Vengo AI before deploying?

Book an enterprise demo or consultation with our team. We will review your use case, content sources, and goals, then recommend a deployment path tailored to your organization.

Can I customize my AI agent?

Yes. Customize everything—from the agent's tone, name, and appearance to its knowledge base, greeting style, and call-to-actions. You can even train it using your best sales calls or content.

Does Vengo AI support voice interaction?

Yes. Vengo AI supports both text and voice-based conversations, offering a more engaging experience for your customers. You can enable or disable voice per agent.

What kind of analytics does Vengo AI provide?

Our dashboard shows who interacted with your AI, what they asked, what contact info they left, and what next steps were taken. You can download all lead data and chat summaries as CSVs.

Can Vengo AI integrate with my CRM?

Direct CRM integration is in progress. For now, you can export leads from the dashboard and import them manually into your CRM.

Does Vengo AI work on all devices?

Yes. Vengo AI is fully responsive and optimized for desktop, tablet, and mobile use. Your AI agent will look and perform great everywhere.

How secure is Vengo AI?

Vengo AI is GDPR-compliant and uses enterprise-grade encryption. Data is anonymized, metadata is stripped, and your customer interactions are safe and private.

Can I use Vengo AI internationally?

Absolutely. Vengo AI supports multiple languages including English, Spanish, French, Arabic, Chinese, and more—making it ideal for global businesses.

How is Vengo AI priced for enterprise?

Vengo AI offers custom enterprise deployments based on your content scope, workflows, integrations, and scale. Contact our team for a consultation and proposal — we do not publish public plan tiers on the website.

What support is available?

We offer live chat support, help center tutorials, and onboarding sessions. You can also email us at info@vengoai.com or open a ticket on our site anytime.

How do refunds work?

We offer prorated refunds based on server and usage costs. Reach out to our support team for any concerns and we'll help right away.

Can I become a Vengo AI affiliate?

Yes! Join our affiliate program to earn 30% recurring commission for every business you refer.

What industries use Vengo AI?

Vengo AI is used by SaaS companies, eCommerce brands, agencies, consultants, universities, real estate teams, and more. If your business needs leads and customer engagement, Vengo can help.

What if I want to request a custom feature?

We offer discounted custom features that often get added to our roadmap. Just contact us with your request and we'll evaluate it together.

Where can I find more help?

Visit our Help Center at https://vengoai.tawk.help for guides, tutorials, and answers. Or ask your AI agent to direct you to resources anytime.

Still Have Questions?

Our support team is here to help. Contact us for personalized assistance.